The Custom Apparel Order Timeline

What really happens between “Can I get shirts made?” and delivery day

Ordering custom apparel isn’t just about picking a color and slapping on a logo. There’s a creative process, a production flow, and yes—a little bit of back-and-forth. But don’t worry—we’re here to walk you through it.

If you’ve ever wondered what actually happens when you place a custom apparel order, this one’s for you.

Step 1: The Conversation

It all starts with an idea—yours!

You reach out to us with some info like:

• What kind of items you're looking for (t-shirts, hoodies, polos, etc.)

• How many you need

• When you need them by

• Any design ideas or artwork you already have

We’ll have a quick convo (email, message, or phone—whatever works for you!) to get clarity on the project. If you already have a design ready to go, that’s great—it helps speed things up!

Step 2: The Estimate

Once we understand your needs, we’ll send you an estimate that includes:

• Item pricing

• Decoration method (DTF is our go-to, but we’ll suggest specialty methods like speciality HTV, screen print transfers, embroidery if it suits your design)

• Timeline

• Any additional details (like multiple shirt colors or youth sizes)

You'll review it, ask questions if needed, and once you're happy with it, we move on to the next step.

Bonus: The faster you approve your estimate, the faster your order gets moving.

Step 3: Artwork & Mockups

This is where we get creative. If you're providing artwork, we’ll make sure it’s print-ready. If it needs a little love (or a full design), we’ll handle that, too.

We’ll then send you a digital mockup so you can see how your design will look on the apparel. You’ll approve the layout, colors, and item selection before we move forward.

Step 4: Invoice & Payment

Once everything’s approved, we’ll send your invoice. When you click accept on your invoice, a 50% deposit or full Payment is due before production begins—this locks your spot in the production queue.

If you’re managing a group order and need to collect money first, that’s totally fine—just keep in mind that your timeline starts when you accept the invoice and deposit (or full payment) is received, not when we first chat.

Step 5: Production

Once payment is confirmed and your design is locked in, we get to work!

This part includes:

• Ordering blank garments

• Printing or decorating your items

• Quality Control

Production typically takes 5–14 business days, depending on the size and complexity of your order, as well as how many orders are in queue. If your design is already print-ready, your order can move faster!

Step 6: Delivery

When your order is complete, we’ll pack it up and:

• Deliver it to you (if you’re local)

• Or ship it (if arranged in advance)

We do not currently offer customer pickup, so sit back—we’ll make sure your gear gets where it needs to go.

Quick Recap:

1. Conversation – Tell us what you need and when.

2. Estimate – We send pricing, timeline, and details.

3. Mockups – You approve the design and layout.

4. Invoice & Payment – You lock it in.

5. Production – We decorate your items.

6. Delivery or Shipping – Your order arrives!

Custom apparel is what we do—and we’re here to make the process smooth, clear, and even a little fun. Have questions about your timeline? Let’s chat!